Red Chain Games Ltd – Terms of Service

1. Introduction

Welcome to Red Chain Games.

These Terms of Service (“Terms”) explain the conditions under which you may access and use video games, applications, software, websites and related online services developed or published by Red Chain Games Ltd.

In these Terms, “Red Chain Games”, “we”, “us” and “our” refer to Red Chain Games Ltd.

“Our Products” refers to our games, applications, software and associated services, whether provided free of charge or purchased, including products available on PC, consoles, mobile devices, virtual reality platforms and other supported systems.

These Terms apply to all our Products unless a particular Product has additional or different terms that we bring to your attention.

Please read these Terms before using our Products. By installing, accessing or using a Product, you agree to these Terms where they form part of your agreement with us. If you do not agree, you should not use the Product. This does not affect your statutory consumer rights.

2. Company Information

Our Products are developed or published by:

Red Chain Games Ltd
48 Merganser Drive
Bicester
Oxfordshire
OX26 6UG
United Kingdom

Company registration number: 06767231
Registered in: England and Wales
Email: contact@redchaingames.com
Website: https://www.redchaingames.com

3. Eligibility and Age Requirements

Our Products may be intended for different audiences, including children, teenagers and adults.

Each Product may have an age rating, content description or other guidance to help players and parents determine its suitability.

You must comply with any applicable age restrictions when accessing or using a Product.

If you are under 18, we encourage you to review these Terms with a parent or guardian. Where parental consent or involvement is required by applicable law, you must obtain it before using the relevant features.

Parents and guardians are encouraged to supervise children’s use of our Products, particularly where online interactions or purchases are available.

Some Products may provide restricted or modified features for younger players to help protect their safety and privacy.

4. Licence to Use Our Products

When you obtain one of our Products, we grant you a limited, non-exclusive, non-transferable licence to use it for your personal, non-commercial entertainment, subject to these Terms and any applicable platform conditions.

This licence does not transfer ownership of the underlying software, artwork, audio, characters, designs, trademarks or other intellectual property to you.

Unless expressly permitted by us or applicable law, you must not:

• Copy, redistribute, sell or commercially exploit our Products or their contents without permission.
• Reverse-engineer, decompile or modify our software except where permitted by law.
• Circumvent technological protection measures or security systems.
• Use our Products to distribute malicious software or engage in unlawful activity.
• Use unauthorised cheats, exploits or modifications that unfairly interfere with multiplayer gameplay or other users’ experiences.

You may use screenshots and gameplay recordings for personal sharing, commentary, reviews and ordinary content creation, including monetised videos or livestreams, provided you do not misrepresent your relationship with Red Chain Games or infringe third-party rights.

Separate permission may be required for other commercial uses of our intellectual property.

Nothing in these Terms restricts rights that applicable law gives you and does not allow us to exclude.

5. Purchases, Payments and Refunds

Some Products are free to use, while others require payment.

Certain Products may offer optional purchases, downloadable content, subscriptions or other paid features.

Where a Product is obtained through a third-party platform, such as Google Play, Steam, the Apple App Store, PlayStation Store, Microsoft Store or another authorised distributor, purchases and payment processing may also be governed by that platform’s terms.

Prices, taxes, payment methods and applicable charges will be displayed before purchase.

Refunds and cancellation rights are governed by applicable consumer protection laws and any relevant platform procedures.

In the United Kingdom, consumers have statutory rights relating to digital content, including remedies where purchased digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.

For some digital purchases, the statutory 14-day cancellation right may be lost once digital content is supplied, but only where the applicable legal requirements for consent, acknowledgement and confirmation have been satisfied.

Nothing in these Terms removes or limits any refund, cancellation or other consumer rights that cannot legally be excluded.

If you experience a problem with a purchase, please contact the relevant platform’s support service or email us at contact@redchaingames.com.

6. Accounts and Online Services

Some Products may include online multiplayer, leaderboards, player profiles, cloud saves, achievements, account systems or other connected features.

These features may require an internet connection, an account or access to services provided by a third party.

If you create an account with us, you are responsible for keeping your login credentials confidential and for notifying us if you become aware of unauthorised access.

You must provide accurate information where reasonably necessary for the operation or security of an account.

We may take appropriate steps to protect our services, investigate misuse, prevent cheating and maintain a safe environment for players.

Where necessary and proportionate, this may include warnings, restrictions on particular features, temporary suspensions or account termination.

We will consider the nature and seriousness of any violation when deciding what action is appropriate.

Online features may occasionally be unavailable because of maintenance, technical difficulties, security incidents or circumstances beyond our reasonable control.

Where reasonably practicable, we will provide notice of planned changes or interruptions that materially affect players.

7. Player Conduct

We want our games to provide an enjoyable, fair and welcoming experience.

When using online or community features, you must not:

• Harass, bully, threaten or deliberately abuse other players.
• Promote hatred, discrimination or violence against individuals or groups.
• Share unlawful, sexually exploitative or otherwise seriously harmful content.
• Attempt to exploit, groom or endanger children.
• Share another person’s private information without permission.
• Impersonate other people or misrepresent your identity for harmful or fraudulent purposes.
• Use cheats, hacks or exploits that undermine fair multiplayer competition.
• Disrupt servers, interfere with other players’ connections or attempt unauthorised access to systems.
• Use our services to distribute spam, scams, malicious software or misleading material.
• Upload content that infringes another person’s intellectual property rights.

These rules apply to relevant online interactions, including player names, chat, voice communication, uploaded content and other community features.

We may establish additional community rules for particular Products where appropriate.

8. User-Generated Content

Some Products may allow you to create, upload, share or display content, including screenshots, recordings, player names, messages, customisations, designs or other material (“User Content”).

You retain ownership of any intellectual property rights you hold in your User Content.

By submitting User Content through our services, you grant Red Chain Games a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit and technically adapt that content to the extent reasonably necessary to operate, maintain, moderate and provide the relevant services.

This permission lasts for as long as the content is retained for those purposes, subject to applicable law and our data retention obligations.

We will not use your User Content in unrelated advertising or promotional campaigns without obtaining any additional permission required by law.

You are responsible for ensuring that you have the necessary rights to submit your User Content and that it complies with these Terms.

We may remove, restrict or disable access to User Content where we reasonably believe it breaches these Terms, infringes another person’s rights or creates a risk to the safety or security of our services or users.

Where required by applicable law, we will provide appropriate reporting, complaints and review procedures.

If you believe User Content violates these Terms or your rights, please contact contact@redchaingames.com, providing sufficient information for us to investigate.

9. Children’s Safety

We recognise that some of our Products are intended for, or may be used by, children.

We aim to provide age-appropriate experiences and take children’s safety and privacy seriously.

Where applicable, we may:

• Restrict or disable certain online communication features for younger players.
• Provide appropriate privacy and safety settings.
• Limit interactions with other users.
• Offer tools for reporting inappropriate behaviour or content.
• Apply additional moderation or safeguarding measures.
• Require parental involvement for particular activities where necessary.

The features and protections available will depend on the nature and intended audience of each Product.

We do not permit the use of our services to exploit, abuse, groom or otherwise endanger children.

Users should report concerning behaviour through any available in-game reporting tools or by contacting us directly.

Where appropriate or legally required, we may refer serious safety concerns to relevant authorities.

10. Privacy and Personal Data

We respect the privacy of our players.

Our collection, use, storage and sharing of personal information are explained in our Privacy Policy, which is separate from these Terms.

Our Privacy Policy describes relevant data practices, including where applicable the treatment of children’s personal information.

You can find our Privacy Policy on the Red Chain Games website: Privacy Policy

By using our Products, you acknowledge that personal data may be processed as described in the applicable Privacy Policy. Where consent is legally required for particular processing, we will request it separately.

11. Intellectual Property

Our Products and their original content, including software, graphics, artwork, music, sound effects, designs, text and other materials, are owned by Red Chain Games Ltd or used under licence from their respective rights holders.

All applicable intellectual property rights are reserved.

Some Products may feature names, trademarks, designs or other materials belonging to third parties and used with appropriate permission or under applicable law.

Nothing in these Terms grants you ownership of any such intellectual property.

You must not claim ownership of, or falsely suggest official endorsement by, Red Chain Games or any relevant third-party rights holder.

12. Updates and Changes to Products

We may release patches, updates, additional content and improvements to our Products.

These may address bugs, compatibility, security, performance, gameplay balance or other aspects of the user experience.

Some updates may be necessary to maintain security or compatibility with supported platforms.

We may also modify, replace or discontinue features where there is a legitimate reason to do so.

Where changes materially affect purchased content or services, we will act reasonably, provide appropriate notice where practicable and respect applicable consumer rights.

We will not use this section to avoid obligations relating to the quality, description or functionality of digital content that we have agreed to provide.

13. Availability and Technical Requirements

Our Products may require particular hardware, operating systems, software, controllers, internet connections or other technical capabilities.

Relevant minimum system requirements and compatibility information will be provided through the applicable store or product documentation.

We cannot guarantee compatibility with every device, operating system configuration or third-party modification.

We aim to maintain the reliability and security of our Products, but occasional faults, maintenance requirements and interruptions may occur.

Any limitations in this section remain subject to your statutory rights, including rights relating to the quality and fitness for purpose of digital content.

14. Third-Party Platforms and Services

Our Products may use or interact with third-party services, including digital storefronts, account providers, networking services, cloud storage, achievements, analytics and other platform features.

Your use of those services may be subject to separate terms and privacy policies provided by their operators.

We are not responsible for the independent operation of third-party services that we do not control.

However, nothing in these Terms excludes responsibility that we have under applicable law for our own Products or for services we have agreed to provide.

If these Terms conflict with mandatory conditions imposed by an applicable distribution platform, those platform conditions will apply to the extent required, without removing your statutory rights.

15. Suspension and Termination

We may restrict, suspend or terminate access to particular online features or accounts where reasonably necessary, including where:

• A user seriously or repeatedly violates these Terms.
• There is a credible threat to the safety of other users.
• A service is being used for fraud, cheating or unlawful activity.
• Action is necessary to protect the security or integrity of our systems.
• We are required to act by law or a competent authority.

We will aim to take proportionate action, considering the circumstances and the impact on affected users.

Where appropriate and legally required, we will provide an explanation and an opportunity to appeal or challenge a decision.

Any termination will not remove rights or remedies you have under applicable consumer law.

If an online service is permanently discontinued, we will address any outstanding contractual obligations and applicable consumer rights.

16. Liability and Consumer Rights

We take reasonable care in developing, maintaining and providing our Products.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights where liability cannot legally be excluded.
• Any other liability that cannot lawfully be excluded or restricted.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was made, or that arise from circumstances outside our reasonable control, except where the law provides otherwise.

We are not responsible for losses caused by a user’s unlawful actions, unauthorised modifications or misuse of a Product, except to the extent that we are legally responsible.

Nothing in these Terms prevents consumers from exercising their legal rights or obtaining remedies available under applicable consumer protection legislation.

17. Changes to These Terms

We may update these Terms to reflect changes in our Products, legal requirements, security practices or business operations.

The effective date at the beginning of this document identifies the current version.

Where changes materially affect users’ rights or obligations, we will provide reasonable notice where required or appropriate.

Changes will not retrospectively remove rights already acquired under an existing contract.

Where applicable law requires additional consent to a change, we will obtain it.

18. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide additional rights or protections.

If you live outside England and Wales, you retain the benefit of any mandatory consumer protections and legal rights that apply to you.

Nothing in these Terms prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer protection laws.

If you have a complaint or dispute relating to our Products, we encourage you to contact us first so that we have an opportunity to resolve the issue.

We will make reasonable efforts to respond to complaints fairly and promptly.

19. General Provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure by Red Chain Games to enforce a provision does not automatically mean that we have permanently waived our rights.

These Terms, together with any applicable product-specific terms and relevant contractual information provided at purchase, form part of the agreement governing your use of our Products.

Nothing in these Terms limits rights that cannot legally be excluded.

20. Contact Us

If you have questions about these Terms, require assistance with a Product or wish to report a concern, please contact:

Red Chain Games Ltd
48 Merganser Drive
Bicester
Oxfordshire
OX26 6UG
United Kingdom

Email: contact@redchaingames.com
Website: https://www.redchaingames.com

Company Number: 06767231
Registered in England and Wales